Refund policy

Return & Refund Policy

Last Updated: November 11, 2026

Thank you for shopping at CLOVER SHOP! We appreciate your business and are committed to providing a positive shopping experience.

CLOVER SHOP specializes in digital products, including ebooks and downloadable digital content. Because digital products are delivered electronically and can be accessed or downloaded immediately, our return and refund policy differs from that of physical products.

1. Digital Product Policy

All products sold through CLOVER SHOP are digital products unless otherwise clearly stated on the product page.

After a digital product has been delivered, accessed, or downloaded, purchases are generally considered final and non-refundable.

Due to the nature of digital content, we generally cannot accept returns or exchanges once access has been provided or the product has been downloaded.

2. Refund Eligibility

Although digital purchases are generally non-refundable, we may review refund requests in the following circumstances:

  • Duplicate Payments: You were accidentally charged more than once for the same purchase.
  • Technical Issues: You are unable to access or download your purchased product due to a technical problem that we cannot reasonably resolve.
  • Product Not as Described: The digital product is materially different from the description provided on our website.
  • Non-Delivery: You completed payment but did not receive access to the purchased digital product, and we are unable to provide it.
  • Unauthorized Transactions: A payment was made without your authorization, subject to verification and applicable payment provider procedures.

Each request will be reviewed individually. We may ask for additional information to verify the issue before making a decision.

3. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • You changed your mind after purchasing a digital product.
  • You purchased the wrong product or selected the wrong ebook.
  • You no longer want or need the purchased content.
  • You purchased a product without reviewing its description, features, or compatibility requirements.
  • You have already accessed or downloaded the digital product and there is no valid technical, product-related, or legal reason for a refund.
  • You are dissatisfied with a product because it did not meet personal expectations that were not expressly guaranteed in its description.

These exclusions do not affect any refund rights that cannot legally be waived under applicable law.

4. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our customer support team at info@clovedigit.shop.

To help us review your request efficiently, please provide:

  • Your full name.
  • The email address used when placing the order.
  • Your order number or transaction reference.
  • The name of the digital product purchased.
  • A clear explanation of the issue.
  • Relevant screenshots or other supporting information, if applicable.

We recommend contacting us as soon as possible after discovering a problem with your purchase.

5. Technical Support and Download Problems

If you experience difficulty accessing or downloading your ebook, please contact us before requesting a refund.

Our team will make reasonable efforts to help you resolve common issues, such as:

  • Missing download links or access emails.
  • Broken or expired download links.
  • Files that cannot be opened or downloaded properly.
  • Other technical problems preventing access to your purchase.

If we are unable to resolve a verified issue or provide the purchased digital content, we will review an appropriate refund or other remedy.

6. Refund Processing

If your refund request is approved:

  • Refunds will generally be issued to the original payment method.
  • Approved refunds are generally processed within 5–10 business days.
  • Your bank or payment provider may require additional time to make the funds available in your account.

We will notify you by email once a refund has been approved and processed.

7. Chargebacks and Payment Disputes

If you have a problem with a purchase, we encourage you to contact us first so we can try to resolve the issue promptly.

If you believe a transaction was unauthorized or incorrect, you may also contact your payment provider or financial institution. Nothing in this policy limits your legal rights to dispute a transaction.

8. Consumer Rights

This policy is intended to explain our general approach to refunds for digital products. It does not exclude, restrict, or replace any mandatory rights or remedies you may have under applicable consumer protection laws.

Where applicable law requires a refund, replacement, repair, or another remedy, we will comply with those requirements.

9. Contact Information

If you have any questions about this Return & Refund Policy or need assistance with a purchase, please contact us:

  • Store Name: CLOVER SHOP
  • Business Name: CLOVER
  • Website: clovedigit.shop
  • Email: info@clovedigit.shop
  • Phone: (951) 286-1582
  • Address: 1985 Del Amo Blvd, Torrance, CA 90501, United States

Thank you for choosing CLOVER SHOP. We appreciate your trust and support!